Frequently Asked Questions
Everything you need to know about your new favorite essentials.
How do I find my perfect fit?
We recommend checking our comprehensive Size Guide available on each product page. If you are between sizes, we generally suggest sizing up for the most comfortable fit.
What is your return policy for underwear?
For hygiene reasons, we only accept returns on items that are unworn, unwashed, and in their original packaging with all tags and protective strips intact.
How should I care for my Understatement pieces?
To maintain the quality and elasticity of the fabric, we recommend hand washing or using a delicate machine cycle at 30°C in a laundry bag. Always air dry; never tumble dry.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the domestic region. International orders may take 7-14 business days depending on the destination and customs processing.
Are your materials sustainably sourced?
Yes, we prioritize eco-friendly materials such as Tencel, recycled lace, and organic cotton to ensure our products are as kind to the planet as they are to your skin.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and localized options like Klarna and Apple Pay.